SHIPPING INFORMATION

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*All orders are fulfilled Monday through Friday excluding weekends and holidays. Orders are shipped within 1-3 business days from the receipt of payment verification.

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*We are not responsible for unexpected shipping delays caused by circumstances related to the courier or the weather.

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*Please allow up to 5 business days for your order to be shipped during sales. Ex: Black Friday & Holiday sales.

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*All Domestic and International orders are shipped via USPS priority mail. For domestic orders we charge a flat rate of $9 USD and $28 USD for all international orders.

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*You will receive tracking information on the day your order is shipped. Please allow 24 hours for your tracking information to update.

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*Please exclude processing time when calculating your packages date of arrival. Delivery time starts 24 hours after your tracking information is received. 

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*We are only able to ship to the address you indicate, pleas ensure that the address entered at checkout is correct. 

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INTERNATIONAL ORDERS

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*International packages may require addition processing time.

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*Kendra Lanell Collection is not responsible for addition shipping and/or customs charges incurred by customer when importing goods.

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*If package is returned to KLC due to unpaid charges, we will not issue a refund and reshipment charges will apply.

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*If the wrong address is entered at checkout and the package is returned back to us there will be a reshipment fee of $9 USD prior to reshipment.

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*Once the item is shipped we are unable to make changes to shipping address. In this case, please contact USPS to make any address changes.

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*If your tracking information states delivered and you believe this to be an error, please contact your local post office. 

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REROUTED PACKAGES

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*We do not manually input shipping addresses. Shipping addresses are exported from one database to another, please ensure shipping address is correct upon receiving order confirmation email.

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*If your tracking information states "notice left" please contact USPS to reschedule delivery before 14 days. Otherwise your item will be returned to us.

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*If an address error is made please email KLC within 5 hours of confirmation email. Once orders are processed for shipment, no changes can be made.

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*You will be contacted via email when your rerouted package is delivered and processed.